Travel Terms & Conditions (PLEASE READ CAREFULLY)

Reserving or participating in any travel services offered by Lontours Canada Limited (authorized to do business as Avalon Waterways) acting as tour operator or intermediary in the distribution of products packaged by other tour operators (hereinafter "The Company", “we”, “us”) constitutes a contractual agreement between the participant (“you") and The Company and is an acknowledgement that you have read, understand, and agree to be bound by these Terms & Conditions ("Terms"), which include applicable waivers (see "Waivers" section) for your trip. You must be at least 18 years of age to make a reservation. In all cases, the person making the reservation represents and warrants that all participants have consented to, accepted, and agreed to be bound by these Terms.

The Company (and the tour operator if applicable) reserves the right to update or amend these Terms at any time prior to you making a reservation. An up-to-date copy of these Terms is accessible on The Company website Avalonwaterways.ca. The Terms as listed online when completing a reservation are those that control.

Any payment made to The Company shall be deemed to constitute full acceptance of these Terms.

Guest Acknowledgement

Upon depositing your reservation, you must complete the Guest Acknowledgement process to register for your trip. Completing Guest Acknowledgement is required to confirm your reservation. Services will not be provided if you do not complete Guest Acknowledgement and you will be subject to cancellation fees.

During Guest Acknowledgement, you will be asked to verify the names on the reservation, provide at least one email address for reservation communications, and acknowledge and accept Terms & Conditions.

Group Reservations

Additional Terms & Conditions apply to Group reservations (being a reservation with 8 or more participants). The Company provides these with the Group Policies at the time the Group reservation is made or upon request. For Travel Agents, the Group Policies are located on the Travel Agent Portal.

Deposit, Payments, Confirmation & Invoicing

Pricing & Price Guarantee

Prices shown are per person, based on two people sharing a room. Prices do not include airfares, except where noted on specific itineraries, and are subject to change without notice.

Pricing for trips and services are set by the tour operator and are subject to change at any time prior to receipt of full deposit. Your Price is locked in and guaranteed for the items on your reservation at the time of deposit receipt, unless you amend your reservation and subject to the Errors and Omissions section below.

Deposit to Hold Space

When making a reservation, a non-refundable deposit is required for each person and each trip. The deposit amount varies based on the trip and services booked. Please refer to the Deposit Amounts section below for details. 

Deposits can be transferred to an alternate trip up to 180 days before the departure date of the current reservation. If the deposit amount for the new trip is lower than that of the current trip, the original deposit remains non-refundable. Transferred reservations are subject to new prices, promotions, and cancellation fee schedules.  Within 180 days to departure, trips transferred to another date are subject to cancellation penalties (See below Cancellation Fee Schedule) and new deposit collection (See Deposit Amounts section below).

Full payment is required by the final payment date of August 15^th, 2026

If you do not pay the full invoice by the final payment date, your reservation and all services on the reservation, will be cancelled, and your deposit, airfare and travel insurance premiums will be forfeited.

Travel Insurance payments are always non-refundable.

Reservations made after the final payment date require full payment at the time of reservation and will include any late reservation fees.

Ways to Pay

The Company accepts payment via cheque, Visa, MasterCard and American Express.

Confirmation

Your reservation is confirmed when your initial deposit payment is processed. Your invoice, when documented as payment received, is confirmation of services on the reservation.

Accuracy of Invoice Details

You are responsible for providing and verifying full, complete and accurate information for all participants and services at the time of reservation. Under no circumstances is The Company liable for any errors or omissions in the information provided by you to complete the reservation. If you do not notify The Company of any error within 10 days of making the reservation, you are solely responsible for all fees assessed due to incomplete, erroneous or inaccurate details.

Errors & Omissions

*In the event the price listed, quoted, or confirmed is incorrect due to a system error, human error or other error, The Company or the tour operator reserves the right to correct the price and reinvoice you at the correct price.

Deposit Amounts - $550 per Cabin

Deposit amounts listed below are per cabin and do not include Travel Protection or any deposit or final payment amounts for additional airfare. Deposits and Travel Protection are always non-refundable.

All other trips have a final payment date of 60 days prior to the commencement of services unless noted otherwise above

Cancellation Fee Schedule

Cancellation fees are calculated based on the days prior to the commencement of services in which notification of trip cancellation is received. All services on the reservation are subject to these cancellation fees, except Travel Insurance, which is always non-refundable.

All 2024 and 2025 tours and cruises have the following cancellation fee schedule

Cancellation Fees: (% of total price)

• Final Payment Date – 30 days: 50%
• 29 – 1 days: 80%
• Day of departure or later: 100%

Revisions Fees

On or Before Final Payment Date

All revisions to a reservation will incur a minimum $30 per person fee plus any airline change fees (minimum $300 per participant up to full airfare amount). These fees are non-refundable.

After the Final Payment Date

Any change to a participant’s name, trip date, or itinerary after the final payment date is treated as a full cancellation and new reservation. All cancellation fees apply in these instances. All other revisions apply the same revision fee as above.

Airfare & Flights

Air reservations are available through The Company only for travel originating from Canada. Airfare purchase in connection with tours or cruises must be round-trip. The Company does not offer one-way tickets.

Airfare Contract

All airlines are independent from The Company; The Company does not own, manage or operate any air carrier or aircraft.

Your airline ticket is a contract between you and the air carrier only, even if you purchase through The Company. By purchasing your air services through The Company, you waive all liability for The Company for such air services, to the extent allowable under applicable law.

Airfare Options

Flex-Air, Instant Purchase Air and Intra-Trip Air:

• Flex-Air allows flexibility if you want to make changes to your trip schedule with lower revision fees.
• Instant Purchase Air may offer additional airline options, but has more restrictions, may be non-refundable and/or have higher revision fees.

Depending on product and destination, some trips may only offer one air option.

Flex Air:

  Deposit Amount: $300 up to the full ticket amount (CAD)

  Final Payment Date: Per product schedule above days

  Cancellation Fees: $300 per person up to full ticket amount

Instant Purchase Air:
 

  Deposit Amount: Full ticket amount at time of reservation plus processing fee (CAD)

  Final Payment Date: At time of reservation

  Cancellation Fees: Full ticket amount plus processing fee

Intra-Trip Air

Airfare Fees

After your airfare is booked, any revisions you make may incur fees. This includes correcting errors in your information or services (names, dates, schedules, class of service, airlines, other). At the time of request, fees are applied and payable immediately. The Company is not liable for necessary amendments due to errors in information provided by you. See “Accuracy of Invoice Details” above for your responsibilities and liability.

Air Routings

Air routings are subject to availability. Routings are not guaranteed and are subject to change at any time.

Airline Mileage Accrual

Frequent Flyer mileage accrual is at the discretion of the airline(s), and is not always granted for airfare purchased through The Company. The Company has no liability if accrual is denied and/or if upgrades are not allowed. Many airlines do not permit upgrades on airfare purchased through The Company using frequent flyer miles, status or certificates. This is at the sole discretion of the airlines. Cancellation fees, as noted above, will apply to all airfare, regardless of accrual grants.

Seat Assignments

Seat assignments are not guaranteed even after they are assigned and The Company has no control over airline seat assignments. Airlines, the tour operator if applicable, and The Company reserve the right to change seat assignments at any time without notice, for any reason. Most airlines charge a fee to pre book a seat.

Airfare Schedule Changes

Unless provided for in these Terms or under applicable law, The Company is not responsible or liable for any airline cancellations, schedule changes or delays. Prior to check-in, for airfare purchased through The Company, The Company may be able to assist if you are rescheduled, delayed or cancelled. After you check-in, The Company can no longer assist you and you must work with the airline directly to arrive at your destination. The Company is not liable for expenses you incur if you miss your flight or flight connection.

For air purchased through The Company, if any air schedule requires an overnight stay in a gateway city, The Company can assist you with hotel reservations; however, the cost of the overnight stay (including, but not limited to, hotel and meals) is your expense.

Any amendments you make voluntarily to your air or air schedule may incur change fees or additional charges up to the full ticket price. These are your responsibility to pay.

CANADIAN AIR TRANSPORTATION SECURITY AUTHORITY (CATSA) INFORMATION

At the time of air reservation through The Company, you are required to provide all Canadian Air Transportation Security Authority (CATSA) information. This information includes full name, date of birth, gender and redress number (if available) for all participants. We submit information to Transport Security. Reservations without this information are not processed and space will not be secured.

Making Your Own Flight Arrangements

If you make your own flight arrangements, The Company is not responsible for any loss resulting from cancellation or changes in international gateways, itineraries, or travel dates. It is best to avoid airline tickets with high change fees.